Shipping policy

Mail Order, including multiple-recipient orders

Our orders are processed as expediently as we can and shipped in the order they were received.

Our shipping work days are Monday through Thursday only. Dispatch depends on the selected service, destination, product availability and holiday calendar.

Please note: we do the best we can to fulfil and ship orders in a timely manner. Due to the perishable nature of our products we may require that your order be held and shipped on a weekday that will allow for the shortest transit time by the carrier selected. We do not guarantee an exact arrival date or time for your order.

When we ship

  • Mariposa Flat Rate — estimated 2–3 transit days for all US destinations. Sunday is excluded.
  • FedEx Home Delivery — California addresses only: estimated 1–2 transit days in the SF Bay Area; 2–3 transit days outside the Bay Area. Sunday is excluded.
  • FedEx 2Day — estimated two business days after dispatch. Saturday delivery is not included.
  • FedEx Standard, Priority and First Overnight — estimated next business day after dispatch, where available. Saturday and Sunday are excluded.

Orders received after 12:00 noon Pacific move to the next eligible preparation day. Normal preparation days are Monday–Thursday. A delivery estimate may extend into the following week; Sunday is excluded from the Flat Rate and Home Delivery transit calendars.

We are closed and do not ship on many federal holidays. You may review our website for holiday hours and shipping deadlines, or call us with any questions on estimated shipping and arrival dates.

We ship to street addresses only. We are not able to ship to P.O. boxes.

Due to the perishable nature of our products, it is best to have your order delivered door to door and not held at a PO Box. Please provide a complete address for your shipment. Depending on the address to which an order is shipped, the carrier may leave the package at a mail box, a doorstep, or a receiving area; or they may leave a notice if no one is available to accept the package.

Please check all shipping addresses carefully. We guarantee delivery only to the address we are given. Delivery services will not forward.

Mariposa is not responsible for damage or loss as a result of incorrect or incomplete address information provided, or for the inability of a recipient to receive the package. Mariposa is also not responsible for damage or loss due to improper receiving, storage or handling after delivery.

What are your shipping rates?

Mariposa ships orders via FedEx. Choose Mariposa Flat Rate, based on the value of each recipient’s items and destination, or an available live FedEx rate. Each group recipient has their own shipping choice and charge. Your shipping options will be visible at checkout, after you have entered your shipping ZIP code.

My order didn’t arrive — what is your policy on reshipments?

We may provide refunds for packages that do not make it to their destination as a transit failure by the carrier, but not for the inability of a recipient to receive or store the package upon delivery.

We are no longer able to reship packages if the first package isn’t received due to shipping problems with the carrier or address that are out of our control. If you are not able to receive your shipment because the carrier cannot service your address, we will not be able to ship to you.

Questions about shipping or delivery? Call Customer Service on 510-595-0955 ext. 108, Monday to Friday 9am–5pm PT, or email info@mariposabaking.com.

Wholesale shipping

Customer Pays shipping costs (FOB 94609).

Estimated shipping rates are calculated dynamically based on the shipping address, estimated weight and dimensions of the total order. Shipping options and associated charges are published and selected during the order checkout process.

Due to the perishable nature of our products, we schedule dispatch according to the service and destination below, for an estimated 1–2-day transit. This allows your order to be packed, shipped, and delivered before the weekend.

We ship wholesale orders via FedEx Ground and Express services. Our FedEx shipping options include

FedEx Ground (CA only)
Shipped Mon - Thurs for estimated 1 day transit to SF Bay Area addresses
Shipped Mon - Wed for estimated 2 day transit to all other CA addresses

FedEx 2Day (All states)
Shipped Mon - Wed for estimated 2 day transit across the US

FedEx Standard Overnight (All states)
Shipped Mon - Thurs for estimated Next Day delivery

Note: FedEx does not provide weekend delivery for ground or overnight services. All dispatch and arrival dates, including Overnight, are estimates and are not guaranteed.

Please advise your sales representative if you have business closures or limited availability for receiving FedEx deliveries weekdays, 8:00 am - 8:00 pm.

Mariposa Baking and FedEx are closed on most federal holidays. Please check with our customer service if you need assistance planning your order delivery around a holiday.

FedEx tracking information will be emailed to you upon shipment of the order. Please track your order and notify us if there are any issues with final delivery of your order.

Wholesale Will Call

Our Will Call department is located at 5427 Telegraph Ave, Oakland, E4. We are located in the alleyway between our main bakery and the back parking lot. Please ring the doorbell at E4 for service.

Will Call hours are - Monday-Friday from 10:00 am to 3:00 pm. Our Will Call is closed Saturdays & Sundays. Please note: Our Bakeshops are NOT able to take or fulfill wholesale orders, and they are not able to honor wholesale pricing.

Allow two hours for Will Call preparation. Same-day orders must be placed before noon Pacific and depend on current inventory. Contact the bakery for an earlier collection; it must be arranged with staff.

See our full wholesale policies for ordering, payment and receiving information.