Wholesale Order Information & Guidelines
Ordering
Orders can be placed directly on our website wholesale.mariposabaking.com using your approved wholesale account. Orders may also be called in to our wholesale department to 510-595-0955 or emailed to us at sales@mariposabaking.com.
Orders received via phone or email will be confirmed before the order is fulfilled. Please be sure to reference your company name, shipping location and the requested delivery or pick up date for your order, on all email or phone orders.
Orders are received and processed as expediently as possible in the order they are received, typically within 24-48 hours of receipt.
To ensure fulfillment within the week, we recommend to place orders Monday-Wednesday. We recommend placing orders 2-3 days in advance of expected receipt, especially for large orders and during holiday seasons!
Orders must be received before noon Pacific for same-day shipping, subject to availability. FedEx 2Day and Ground outside the Bay Area ship Monday through Wednesday. Bay Area Ground and Overnight can also ship Thursday. Orders received after the cutoff move to the next eligible shipping day.
Occasional stock-outs may occur, and we do not guarantee shipping or arrival dates for all orders. In case of a stock delay, we will contact you to provide a projected restock or delivery date.
Please contact our customer service if you have a specific date requirement for the order to arrive. We are happy to work with you to schedule your shipment accordingly.
Orders received via phone or email will be confirmed before the order is fulfilled. Please be sure to reference your company name, shipping location and the requested delivery or pick up date for your order, on all email or phone orders.
Orders are received and processed as expediently as possible in the order they are received, typically within 24-48 hours of receipt.
To ensure fulfillment within the week, we recommend to place orders Monday-Wednesday. We recommend placing orders 2-3 days in advance of expected receipt, especially for large orders and during holiday seasons!
Orders must be received before noon Pacific for same-day shipping, subject to availability. FedEx 2Day and Ground outside the Bay Area ship Monday through Wednesday. Bay Area Ground and Overnight can also ship Thursday. Orders received after the cutoff move to the next eligible shipping day.
Occasional stock-outs may occur, and we do not guarantee shipping or arrival dates for all orders. In case of a stock delay, we will contact you to provide a projected restock or delivery date.
Please contact our customer service if you have a specific date requirement for the order to arrive. We are happy to work with you to schedule your shipment accordingly.
Shipping
Customer Pays shipping costs (FOB 94609).
Estimated shipping rates are calculated dynamically based on the shipping address, estimated weight and dimensions of the total order. Shipping options and associated charges are published and selected during the order checkout process.
Due to the perishable nature of our products, we schedule dispatch according to the service and destination below, for an estimated 1–2-day transit. This allows your order to be packed, shipped, and delivered before the weekend.
We ship wholesale orders via FedEx Ground and Express services. Our FedEx shipping options include
FedEx Ground (CA only)
Shipped Mon - Thurs for estimated 1 day transit to SF Bay Area addresses
Shipped Mon - Wed for estimated 2 day transit to all other CA addresses
FedEx 2Day (All states)
Shipped Mon - Wed for estimated 2 day transit across the US
FedEx Standard Overnight (All states)
Shipped Mon - Thurs for estimated Next Day delivery
Note: FedEx does not provide weekend delivery for ground or overnight services. All dispatch and arrival dates, including Overnight, are estimates and are not guaranteed.
Please advise your sales representative if you have business closures or limited availability for receiving FedEx deliveries weekdays, 8:00 am - 8:00 pm.
Mariposa Baking and FedEx are closed on most federal holidays. Please check with our customer service if you need assistance planning your order delivery around a holiday.
FedEx tracking information will be emailed to you upon shipment of the order. Please track your order and notify us if there are any issues with final delivery of your order.
Estimated shipping rates are calculated dynamically based on the shipping address, estimated weight and dimensions of the total order. Shipping options and associated charges are published and selected during the order checkout process.
Due to the perishable nature of our products, we schedule dispatch according to the service and destination below, for an estimated 1–2-day transit. This allows your order to be packed, shipped, and delivered before the weekend.
We ship wholesale orders via FedEx Ground and Express services. Our FedEx shipping options include
FedEx Ground (CA only)
Shipped Mon - Thurs for estimated 1 day transit to SF Bay Area addresses
Shipped Mon - Wed for estimated 2 day transit to all other CA addresses
FedEx 2Day (All states)
Shipped Mon - Wed for estimated 2 day transit across the US
FedEx Standard Overnight (All states)
Shipped Mon - Thurs for estimated Next Day delivery
Note: FedEx does not provide weekend delivery for ground or overnight services. All dispatch and arrival dates, including Overnight, are estimates and are not guaranteed.
Please advise your sales representative if you have business closures or limited availability for receiving FedEx deliveries weekdays, 8:00 am - 8:00 pm.
Mariposa Baking and FedEx are closed on most federal holidays. Please check with our customer service if you need assistance planning your order delivery around a holiday.
FedEx tracking information will be emailed to you upon shipment of the order. Please track your order and notify us if there are any issues with final delivery of your order.
Will Call
Our Will Call department is located at 5427 Telegraph Ave, Oakland, E4. We are located in the alleyway between our main bakery and the back parking lot. Please ring the doorbell at E4 for service.
Will Call hours are - Monday-Friday from 10:00 am to 3:00 pm. Our Will Call is closed Saturdays & Sundays. Please note: Our Bakeshops are NOT able to take or fulfill wholesale orders, and they are not able to honor wholesale pricing.
Allow two hours for Will Call preparation. Same-day orders must be placed before noon Pacific and depend on current inventory. Contact the bakery for an earlier collection; it must be arranged with staff.
Will Call hours are - Monday-Friday from 10:00 am to 3:00 pm. Our Will Call is closed Saturdays & Sundays. Please note: Our Bakeshops are NOT able to take or fulfill wholesale orders, and they are not able to honor wholesale pricing.
Allow two hours for Will Call preparation. Same-day orders must be placed before noon Pacific and depend on current inventory. Contact the bakery for an earlier collection; it must be arranged with staff.
Order receipt & handling
All our wholesale products are baked fresh, cased and then promptly frozen and held in inventory for wholesale fulfillment. Orders are filled with frozen product at time of fulfillment or Will Call pick up.
The correct receiving and handling of perishable goods becomes customers responsibility at time of FedEx delivery or Will Call pick up.
Upon receiving your order, please promptly open and review your shipment. Inspect all items and contact us as soon as possible if any product is irregular, damaged or if you receive the incorrect item(s), so that we can evaluate the issue and resolve the order with you.
We recommend storing your wholesale products frozen for the longest shelf life. You can then thaw products for your daily or weekly par, and then store products according to refrigerated or shelf dating.
The correct receiving and handling of perishable goods becomes customers responsibility at time of FedEx delivery or Will Call pick up.
Upon receiving your order, please promptly open and review your shipment. Inspect all items and contact us as soon as possible if any product is irregular, damaged or if you receive the incorrect item(s), so that we can evaluate the issue and resolve the order with you.
We recommend storing your wholesale products frozen for the longest shelf life. You can then thaw products for your daily or weekly par, and then store products according to refrigerated or shelf dating.
Payments
Upon establishing your Mariposa Baking account, we will hold customer credit card information on file (CoF). CoF will be the default payment processed upon order fulfillment, unless ACH connection or Net Terms are established.
We accept most major credit cards : Visa, MasterCard and American Express.
Net terms accounts may be established with credit application and order history. Contact our sales department at sales@mariposabaking.com for a credit account application.
Accounts past due may result in a 'hold' of additional orders until account is paid in full.
Past Due Net Term accounts may incur a $15.00 late fee for payments made past due date.
Mariposa Baking charges a $25.00 service fee for returned checks.
We accept most major credit cards : Visa, MasterCard and American Express.
Net terms accounts may be established with credit application and order history. Contact our sales department at sales@mariposabaking.com for a credit account application.
Accounts past due may result in a 'hold' of additional orders until account is paid in full.
Past Due Net Term accounts may incur a $15.00 late fee for payments made past due date.
Mariposa Baking charges a $25.00 service fee for returned checks.
Refunds & credits
Due to the perishable nature of our products we do not offer returns or exchanges for wholesale orders.
Continuing with the order checkout process on our website implies that you have read and agree with our shipping and refund policies.
Mariposa is not responsible for damage or loss due to incorrect or incomplete delivery address provided, or for the inability of the recipient to properly receive the package. Please double-check all shipping addresses carefully. We are only able to support delivery to the address provided at time of order.
We may provide refunds/credit for packages that do not make it to their destination as a transit failure by the carrier (which are not caused by customer business closure or other impediments to delivery such as weather or road closures)
We may provide refunds/credit for orders that arrive damaged as a result of mishandling by the carrier, or for quality issues with the products received.
Continuing with the order checkout process on our website implies that you have read and agree with our shipping and refund policies.
Mariposa is not responsible for damage or loss due to incorrect or incomplete delivery address provided, or for the inability of the recipient to properly receive the package. Please double-check all shipping addresses carefully. We are only able to support delivery to the address provided at time of order.
We may provide refunds/credit for packages that do not make it to their destination as a transit failure by the carrier (which are not caused by customer business closure or other impediments to delivery such as weather or road closures)
We may provide refunds/credit for orders that arrive damaged as a result of mishandling by the carrier, or for quality issues with the products received.
Minimum order
There is no minimum for FedEx shipping or for Will Call collection.
Last reviewed 21 August 2026.