Refund policy

Pickup · Mail Order · Wholesale

Pickup

Return Policy

Mariposa Baking produces and sells perishable baked goods.  As such, we DO NOT accept returns on food.  Additionally, we cannot accept returns on e-gift or in store cards. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the product is defective, damaged or if you receive the wrong item(s), so that we can evaluate the issue and make it right. We may provide refunds for products that do not meet our quality standards.

Mariposa is not responsible for loss or spoilage due to improper storage or handling after an order has been picked up.

Refunds
We are happy to assist in resolving your order and may approved a refund for items that don't meet our quality standards. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.  If more than 15 business days have passed since a processed cancellation or an authorized refund and a credit is not reflected, please contact us at info@mariposabaking.com.

Please get in touch if you have questions or concerns about our products or your order. You can contact us for any question at info@mariposabaking.com or 510-595-0955 ext 108 (M-F, 9am-5pm) 

Mail Order

Return Policy

Mariposa ships perishable baked goods.  As such, we DO NOT accept returns on food.  Additionally, we cannot accept returns on e-gift or in store cards. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the product is defective, damaged or if you receive the wrong item(s), so that we can evaluate the issue and make it right.

We may provide refunds for packages that do not make it to their destination as a transit failure by the carrier. 

We are not able to reship packages if the first package isn't received due to shipping problems with the carrier or an address that is undeliverable for some reason.   If you are not able to receive shipments, we will not be able to ship to you.   

Mariposa is not responsible for damage or loss as a result of incorrect or incomplete address information provided; or for the inability of a recipient to receive the package. Mariposa is also not responsible for damage or loss due to improper receiving, storage or handling after delivery.

Refunds
We are happy to assist in resolving your order and may approved a refund for items that don't meet our quality standards on arrival. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.  If more than 15 business days have passed since a processed cancellation or an authorized refund and a credit is not reflected, please contact us at info@mariposabaking.com.

Please get in touch if you have questions or concerns about our products or your order. You can contact us for any question at info@mariposabaking.com or 510-595-0955 ext 108 (M-F, 9am-5pm) 

Wholesale

Return Policy

Mariposa ships perishable baked goods.  As such, we DO NOT accept returns on food products. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the product is defective, damaged or if you receive the wrong item(s), so that we can evaluate the issue and make it right.

We may provide refunds for packages that do not make it to their destination as a transit failure by the carrier. 

We ship orders vis FedEx. If you are not able to receive shipments during standard FedEx shipping hours, we will not be able to ship to you.   

We are not able to refund or reship orders if the initial order isn't received due an in correct address or a location that is undeliverable for some reason.  Please ensure that your operating hours allow for a FedEx delivery, or contact us to coordinate the best shipping and receiving address and timeline for your order.

Mariposa is not responsible for damage or loss as a result of incorrect or incomplete address information provided; or for the inability of a recipient to receive the package. Mariposa is also not responsible for damage or loss due to improper receiving, storage or handling after delivery.

Please contact us with any questions or concerns about your order. You can reach our customer service at sales@mariposabaking.com or 510-595-0955 ext 108. Monday - Friday, 9:00 am - 5:00 pm)