Standard Shipping Information
Our mail order products are hand crafted, baked and then promptly frozen for transport. We aim to fill and ship orders as soon as possible, usually within 48 hours of receipt. During the peak of holiday shipping, orders may go out a day or two later than expected. We recommend ordering early and then freezing your items when your order arrives.
MARIPOSA SHIPPING FAQ
How do you ship your orders and which carriers do you use?
Mariposa usually ships orders via FedEx services. We may also offer USPS services during other times of the year, depending on holiday shipping seasons.
When will my order ship and when will I receive it?
Our orders are processed as expediently as we can, and are shipped in the order they were received. Our shipping weekdays are Monday - Thursday only. This gives your order the optimal time to reach its destination before Sunday.
- FedEx2Day, and FedEx Home
We process orders on Monday-Thursday only*.
(*Your order will ship if it is received before noon on Thursday and is estimated to arrive by Saturday. Sorry - FedEx does not offer delivery on Sunday)
- FedEx Standard Overnight:
We process and ship FedEx Overnight orders Monday - Thursday only*, to arrive within the week.
(*Your order will ship if it is received before noon on Thursday. FedEx does not offer Overnight service with delivery on Saturday or Sunday)
Please note: we are closed and do not ship on federal holidays.
You may call us at 510-595-0955 ext.108 (M-F 9am-5pm, PST) with questions on your order, or for assistance in estimating your shipping and arrival date. Please note that we can not guarantee and exact arrival date unless a FedEx Overnight service is selected.
We ship to street addresses only. We are not able to ship to P.O. boxes.
Due to the perishable nature of our products, it is best to have your order delivered door to door and not held at a PO Box. Please provide a complete address for your shipment. Depending on the address to which an order is shipped, the carrier may leave the package at mail box, a doorstep, or a receiving area; or they may leave a notice if no one is available to accept the package.
Mariposa is not responsible for damage or loss as a result of incorrect or incomplete address information provided; or for the inability of a recipient to receive the package.
Please check all shipping addresses carefully. We guarantee delivery only to the address we are given. Delivery services will not forward.
Do you ship internationally?
No, at this time we only ship within the United States. Our baked goods contain no preservatives so they are not able to withstand a journey beyond our borders.
What are your shipping rates?
Mariposa ships orders via FedEx or USPS Service. Our shipping rates are weight-based for each region of the United States. This is the fairest way we know of calculating shipping. Shipping rates are dynamically calculated based on the weight of the products in your shopping cart. Your shipping options and associated charges will be visible on the checkout page after you have entered your shipping zip code.
Why does Mariposa ship some items and not others?
While we would love to ship all of our products, some of them are too perishable to ship across the country. For those items, we suggest a visit to Oakland or our San Francisco bakeshops. Please visit our Store Hours page for current days and hours of operation for these locations.
How should I handle my baked goods once they arrive?
All of our products are baked fresh and contain no preservatives. Upon delivery, please open your shipment and immediately freeze or refrigerate items. We have designed our products to be freezer-friendly. Therefore, to maintain freshness and to make sure that you enjoy the baked goods for a long time, we suggest that you freeze everything that you won't consume immediately (except for dried items like biscotti or croutons).
My order didn't arrive - what is your policy on reshipments?
We may provide refunds for packages that do not make it to their destination as a transit failure by the carrier, but not for the inability of a recipient to receive the package properly upon delivery.
We are no longer able to reship packages if the first package isn't received due to shipping problems with the delivery address, or with the carrier issues that are out of our control. If you are not able to receive your shipment due to the carrier not being able to service your address, we will no longer be able to ship to you. We will be putting a hold on shipments to addresses that we know are problematic and that aren't able to receive shipments in a timely way.
How can I include a gift note with my order?
You can include a gift note in your Shopping Cart in the "Gift Note" field up to 300 characters.
Can I add items to my order after it is placed?
If you need assistance with adding to, changing or canceling an order - You can call us at 510-595-0955 x108 (M-F 9am-5pm, PST)
510.595.0955 ext. 108 (M-F 9am-5pm, PST)