Shipping Information

MARIPOSA SHIPPING INFORMATION

Our mail order products are hand crafted, baked and then promptly frozen for transport. We recommend refrigerating or freezing your items when your order arrives. 

We aim to fill and ship orders as soon as possible, usually within 48 hours of receipt. We normally prepare and ship orders Monday through Thursday via FedEx, with a noon Pacific cutoff. The section below has the detail by service. However, we can not always guarantee the shipping or arrival date for an order.  There may be times when we need to replenish inventory, or we experience heavy order volumes; therefore, an order may go out a day or two later than expected. 

How do you ship your orders and which carriers do you use? 

Mariposa usually ships orders via FedEx services. We may also offer USPS services during other times of the year, depending on holiday shipping seasons. 

When will my order ship and when will I receive it?

Our orders are processed as expediently as we can, and are shipped in the order they were received. Our shipping weekdays are Monday - Thursday only. Estimated arrival is calculated from the preparation date and the selected shipping service. A delivery estimate can extend into the following week.

• Mariposa Flat Rate and FedEx 2Day — estimated two business days after dispatch. FedEx2Day orders will ship Monday - Thursday if they are estimated to arrive by Saturday, or shipping address allows for a Saturday delivery service. Sunday is excluded.
• FedEx Home Delivery — Available for California addresses only. Estimated 1–2 day transit in Northern California; 2–3 day transit elsewhere in California. Sunday is excluded.
• FedEx Standard, Priority and First Overnight — Estimated next business day after dispatch, where available. Sorry no Sat, Sun or Mon delivery available for FedEx Overnight Service.

Please note: We are closed and do not ship on most federal holidays.

You may call us at 510-595-0955 ext.108 (M-F 9am-5pm, PST) with questions on your order, or for assistance in estimating your shipping and arrival date.
Please note that we cannot offer a guarantee on an exact arrival date, unless you are shipping via FedEx Overnight services.

We ship to street addresses only. We are not able to ship to P.O. boxes.

Due to the perishable nature of our products, we are unable to ship to a PO Box. We ship via FedEx and require a complete address, with identifying apartment, unit or suite for your shipment. 
Depending on the address to which an order is shipped, the carrier may leave the package at a mail box, a doorstep, or a receiving area; or they may leave a notice if no one is available to accept the package. 

NOTE; Mariposa is not responsible for damage or loss as a result of incorrect or incomplete address information provided; or for the inability of a recipient to receive the package. Please check all shipping addresses carefully. We guarantee delivery only to the address we are given. Delivery services will not forward.

Do you ship internationally?

No, at this time we only ship within the United States. Our baked goods contain no preservatives so they are not able to withstand a journey beyond our borders.

What are your shipping rates?

Mariposa ships orders via FedEx services. Our shipping rates are flat tiers based on the value of the order, for each region of the United States or the lowest rate possible from our FedEx carrier. Your shipping service options will be visible on the checkout page after you have entered your shipping address and zip code.  

Why does Mariposa ship some items and not others?

While we would love to ship all of our products, some of them are too perishable or too fragile to ship across the country. For those items, we suggest a visit to Oakland or our San Francisco bakeshops. Please visit our Store Hours page for current days and hours of operation for these locations. 
 

How should I handle my baked goods once they arrive?

All of our products are baked fresh, then promptly frozen for transport and they do not contain preservatives.  Upon delivery, please open your shipment and immediately refrigerate or freeze items. We have designed our products to be freezer-friendly. Therefore, to maintain freshness and to make sure that you enjoy the baked goods for a long time, we suggest that you freeze everything that you won't consume immediately (except for dried items like biscotti or croutons).

My order didn't arrive - what is your policy on reshipments?

We may provide refunds for packages that do not make it to their destination as a transit failure by the carrier, but not for carrier delay or the inability of a recipient to receive the package properly upon delivery.

We are no longer able to reship packages if the first package isn't received due to shipping problems with the delivery address, or with the carrier issues that are out of our control (such as rural routes).

If you are not able to receive your shipment due to the carrier not being able to service your address, we will no longer be able to ship to you. We will be putting a hold on shipments to addresses that we know are problematic and that aren't able to receive shipments via FedEx in a timely way.  

How can I include a gift note with my order?

You can include a gift note with your order at the 'Cart' page in the "Gift Note" field up to 300 characters. If you need to add or change a gift note on your order after order completion, please contact us as soon as possible. We can assist with adding a gift message if the order has not yet shipped.

Can I add items to my order after it is placed?

If you need assistance with adding to, changing or canceling an order  - You can call us at 510-595-0955 x108 (M-F 9am-5pm, PST)