shipping information

*Thanksgiving 2014 Shipping*

To order your gluten-free goodies in time for the holidays, please follow our ordering recommendations:

For orders shipping to the East Coast
Orders should be placed by Friday, Nov 21 before 12 noon PST. All orders placed after this time may require expedited shipping and must be called in by phone - 510-595-0955.

For orders shipping to the West Coast & Midwest
Orders should be placed by Monday, Nov 24 before 12 noon PST. All orders placed after this time may require expedited shipping and must be called in by phone - 510-595-0955.

For overnight and expedited shipping services
Please give us a call to place your order by phone and we will try to accommodate your request. If you've already placed your order online but wish to expedite it, please call us right away to coordinate shipping. Note: We expedite shipping via FedEx Express. Additional charges apply to expedited and overnight shipping.

We will ship Monday through Friday the week before Thanksgiving. We do our best to send orders out within one business day to ensure that orders arrive in a timely manner.
Please Note: We will not be shipping Wednesday, Nov 26 through Friday, Nov 28-shipments will resume on the following Monday, Dec 1. There will be no USPS or FedEx service on Thanksgiving, Nov 28.

 

 

Why does Mariposa ship some items and not others?

While we would love to ship all of our products, some of them are too perishable for us to be able to ship across the country. For those items, we suggest you visit us in beautiful Oakland or San Francisco!

 

How can I include a gift note with my order?

You can include a gift note in your Shopping Cart in the "Gift Note" field.

 

When will my order ship and when will I receive it?

We mail shipments Monday through Thursday each week. Orders that come in after 12 noon Thursday will most likely go out on the following Monday. Shipments usually arrive 2-3 days after shipment and separately from other mail. We cannot guarantee an exact arrival date. If you have special shipping requests, please call or email us at 510-595-0955 or info@mariposabaking.com.

 

How do you ship packages? Which carrier do you use?

We typically use FedEx Ground for all CA orders and we typically use USPS Priority Mail for all other states. If you cannot receive shipments from one of these methods, please call us at 510-595-0955 to arrange shipping for your order. At this time we cannot ship to P.O. boxes. Please provide us with a street address for your shipment. Depending on the address to which an order is shipped, the mail person may leave the package or leave a notice if no one is available to accept the package.
NOTE: Please check all shipping addresses carefully. We guarantee delivery only to the addresses we are given. Postal and delivery services will not forward. Mariposa is not responsible for damage or loss as a result of incorrect address information or for inability of a recipient to receive the package.

 

Do you ship internationally?

No, at this time we only ship within the United States. Our baked goods contain no preservatives so they are not able to withstand a journey beyond our borders.

 

How should I handle my baked goods once they arrive?

Please open your package right away and refrigerate or freeze most perishable items. Products that are shelf-stable, such as biscotti or crackers, can be left out at room temperature. Our product pages on this website contain best practices for how to handle our baked goods.

 

What are your shipping rates?

Our shipping rates are weight-based for each region of the United States. This is the most fair way we know of calculating shipping.  Shipping rates are dynamically calculated based on the weight of the products in your shopping cart. Your shipping charge will be visible on the checkout page after you have entered your shipping address.